Astro-Med is now AstroNova

Technical Support

Toll Free: 877-757-7310

Technical Support

Great label printers and great after-sale support: QuickLabel customers get the best of both worlds. From telephone and e-mail technical support to on-site service visits at your location, we put more of our own resources behind your success than any other label printer company. Why is QuickLabel different?

It’s not just that we love to see customers like you grow their businesses. We also have an incentive to support your success: we want you to get the most out of your printer and printing accessories so we can continue to sell you the labels and inks we manufacture. If you’re not happy with our service or your printer's performance, you won’t buy your printing supplies from us, and we know it.

We see it as our job to help you get started printing labels when you need them – and to keep you printing successfully. That’s why we promptly and thoroughly answer your questions, help you troubleshoot your problems, and offer training, service visits to your company, and the QuickSwap™ repair/replacement service. It’s also why we train our support engineers at our factory in Rhode Island, USA – we want them to be product experts you can count on. And they are.

What information should I have before I call?

Before you call, please make a note of the Model Number/Name and Serial Number of your product and, if applicable, the Version Number of the label creation software you are using. Please also arrange to be near your QuickLabel product. This will help our Technical Support Engineers answer your questions quickly.

Emergency assistance after normal business hours:

If you have an urgent need to contact QuickLabel's Technical Support department after our normal business hours (8:00 AM to 5:30 PM EST), please call Toll-Free (877) 757-7310 or (401) 828-4000.  Your call will be answered by a voicemail system that will prompt you to leave a message. A Technical Support Engineer will receive your message in moments and will return your call promptly.

When leaving a message, please state your name, telephone number with extension, company name, the model number/model name of your product, and a brief description of the problem you're experiencing.

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How to Contact Technical Support:
Support and repair of QuickLabel products is available direct from the manufacturer in the US, Canada, France , Germany , and the United Kingdom.

United States
24-Hour Support Service
600 East Greenwich Avenue • West Warwick, RI 02893 USA
Toll Free: (877) 757-7310 • Fax: (401) 822-2430
International Service
If you purchased your QuickLabel product from an authorized representative in a country not listed above, please contact our USA headquarters at +1 401 828-4000 for information about how you can obtain Technical Support Service.